Help › Reset your password

Reset or change your password

Applies to: your Margin Notes site's admin area (the page you write posts in). Takes about two minutes.

I forgot my password

Open your site's admin page: your site address followed by /ghost/. For example https://yourname.marginnotes.me/ghost/, or https://yourdomain.com/ghost/ if you use your own domain.
Type your email address, the one we sent your welcome message to.
Click Forgot? next to the password box. A message saying a reset email has been sent appears.
Open the email and click the link in it. It opens a page where you choose a new password.
Enter the new password twice and save. You are signed in.

Choose a long password. A phrase of four or five unrelated words is easy to remember and hard to guess. A password manager is better still.

The email didn't arrive

Wait a couple of minutes, then check the spam or junk folder. Search for "password" or "Margin Notes".
Make sure you typed the same address you signed up with. If you use several addresses, try the others.
Reset links expire and only work once. If yours is old, or says it has already been used, request a new one from the sign-in page.
Still nothing? Write to hello@marginnotes.me from the address on your account. We'll send you a fresh link by hand, usually within a working day.

I want to change my password (I'm signed in)

In the admin area, click your profile picture at the bottom left and choose Your profile.
Scroll to Change password.
Enter your old password, then the new one twice, and click Change password.

Signing in from a new device

When you sign in from a browser Ghost doesn't recognise, it may email you a short verification code. Enter the code on the sign-in page to continue. The code goes to the same address as your password reset links.

Someone else on my team is locked out

The site owner can send a new invitation or reset link from Settings → Staff in the admin area. If the owner is locked out and can't receive email, write to us and we'll verify the request before changing anything.

Keeping your account safe

Never share your password. We will never ask for it, by email or any other way.
Use a password you don't use anywhere else.
If you think someone else has access, reset your password straight away, then write to us.

Last updated: [FILL IN date] · Check these steps against a real reset on a test site before publishing.